Email Marketing

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What Is Email Marketing?

Email marketing uses email to promote products or services while developing relationships with potential customers or clients. It is essentially direct mail done electronically instead of through the postal service.

Anytime a company sends out an email, aside from order confirmations and direct responses to customer questions, it could be considered a form of email marketing. Email marketing is one segment of internet marketing, which encompasses online marketing via websites, social media, blogs, and more.

Email marketing can include newsletters with updates on the company or promotions of sales and exclusive deals for subscribers. Marketing emails may also seek to share a general message on the company’s behalf, such as in the wake of a natural disaster or company scandal.

At its best, email marketing allows businesses to keep their customers informed and tailor their marketing messages to their audience. At its worst, this kind of marketing can drive customers away with persistently annoying spam emails.

How Email Marketing Works

It’s easy to set up and track an email marketing campaign, making it accessible for small businesses. You can add a newsletter sign-up option to your website, for instance. As people sign up, you can send newsletters to a growing audience. You can also direct customers to the newsletter from your social media profiles.

A regular newsletter is a simple and effective way to send updates about your company, upcoming events, and special offers. Email software also makes it easy to schedule automated promotional emails for customers who haven’t purchased recently.

Email marketing allows you to target particular groups of customers or even specific individuals. Offering individual customers special birthday deals on merchandise or services is one way to do this.

A restaurant, for instance, might send an email to customers on their birthdays offering 50% off an entree. This kind of personalization helps a business develop and maintain a relationship with a customer, leading to increased sales and customer loyalty.

The Benefits of Email Marketing

From order confirmations to newsletters, emails are an essential part of the growth and management of your business.

Email marketing helps you achieve 3 key objectives:

1. Conversions (selling your products and services)

Are you launching a sale or promotion? You can send your subscribers an email marketing campaign to drive sales. In addition, try using these email marketing techniques to boost conversions further:

Personalized discounts or special offers for subscribers’ birthdays/anniversaries, in welcome emails, and as a way to re-engage your audience.
Abandoned cart emails are triggered whenever visitors add an item to their cart but don’t check out.

2. Brand awareness

What’s great about email is that it lets you reach someone directly. It’s one-to-one communication at its best. And people don’t just let anyone into their inbox these days. It’s a curated space reserved for favourite brands and publications.

Showing up in someone’s email inbox will help your brand stay current in the minds of your subscribers. A personalized marketing email is more impactful than a social media post where you can’t be sure if someone has seen your message.

One of the significant benefits of email marketing is its scalability. Its means that it can send emails to a large number of recipients for a relatively low cost (compared to other marketing channels).

3. Customer loyalty

Email drives customer loyalty at every stage of the buyer journey: lead-nurturing, conversion, onboarding, retention. Email marketing is also a necessary tool to use alongside sales CRM systems to streamline communication.

It’s truly a powerful way to build a community, as discussed in our guide to building relationships with email.

To learn more about the benefits of email marketing, watch this video from the Sendinblue Academy:

Why email marketing is important

Accessibility

Email is accessible to all age groups. It opens the door to a wide range of audiences — even the least digitally savvy among us.

We might live in the digital age, but not everyone is comfortable using the internet. However, most people do know how to check their email. It makes it the most mainstream form of digital marketing.

Affordability

Email marketing is highly cost-effective. Most email marketing tools offer pricing packages to suit all budgets. You need an email marketing service to make the most of your marketing efforts.

Many email tools We offer free plans. These are ideal for first-time email marketers who want to hang the software before purchasing. With nothing to lose, there’s no excuse not to give it a go.

You own your email list

Think about it: If your social media disappeared, you’d lose all your followers with it. You’d be left with nothing. But this is also what makes an email list special— it’s yours.

So if all else goes belly up, you’ll still have a direct line of contact with the people who are most interested in your brand. This is why having your email list is so beneficial. And the intimacy of email as a one-to-one channel will bring you even closer to that audience.

Email Marketing Strategies

Effective email marketing takes effort. Here are a few strategies for making the most of your email marketing campaigns.

Build Your Own List

All you’re going to do by sending an unsolicited email is turn off most of the people you were hoping to turn into customers. Whether through your website, in your store, or at an event, make it clear when customers opt to receive your emails.

Follow the Law

Email marketers must adhere to the rules of the CAN-SPAM Act. These rules include having a non-deceptive subject line, providing a straightforward way to unsubscribe, and including your name and address at the end of the emails.

Mix Up Your Messages

Don’t just send out ads to buy all the time. Use your emails to build rapport with customers by sharing your expertise or others, giving them tips and insights they can value. Share information that lets them know more about you and your company.

Respect Your Subscribers

Remember that the people you’re communicating with have trusted you with their information; they deserve your respect. If you want a chance to convert them from customers to fans and even evangelists for your brand, then make them feel special.

Follow a Schedule

Stick to a schedule if you’re doing a newsletter. Every week, sending out an email on the same day (or days) will help your subscribers know what to expect from you and when.

Optimize for Mobile

Studies by marketing analysts with the company Litmus have consistently found that just under half of all emails are opened on mobile devices.5 That means if your email doesn’t display correctly on mobile platforms, half of your audience will think you don’t know how to craft an email perfectly.

How to Launch Your Email Marketing Campaign

1. Choose the right email marketing software

The first step is finding an ESP to send and manage your email campaigns and email subscribers.

Popular email tools include Sendinblue, Mailchimp, Constant Contact, Convertkit, Mailjet, Mailerlite, and HubSpot — to name a few.

With hundreds of ESPs on the market, it’s hard to know which one is right for your business.

And it’s easy to get sucked in by shiny bells and whistles you probably don’t need.

2. Build your email list

When creating a subscription form, be super clear about your signup promise — what kind of email content will subscribers receive and how often?

If you promise a bi-weekly email newsletter with content marketing tips, stick to that. If you start sending unrelated promotional content, expect people to unsubscribe, or worse, mark your emails as spam.

3. Set up a welcome email for new subscribers

When someone signs up to your email list, you’ve gotten their attention. Now it’s time to engage them even further with a welcome email.

A welcome email is an automated message sent to new customers and subscribers. The idea is to introduce your brand and any content that’ll establish your relationship with the subscriber — a welcome discount, links to the latest articles, helpful information, etc.

4. Define the goal of your email marketing campaign

Now that you’ve started building your email list, it’s time to think about what you want to achieve from this first campaign.

Every email marketing campaign should have a clear goal.

Examples of common goals include:

Promoting a new product
Sharing a discount with loyal customers
Getting more downloads for your latest ebook
Updating subscribers on some vital piece of company news

Your goals can be specific or broad — as long as they fit with your business and your audience. In either case, having a clear plan in mind will make it easier to create your email content.

5. Build responsive emails

Responsive emails automatically adjust their formatting to fit the mobile or desktop device they’re viewed.

You might be wondering, do I need to hire an email designer for this?

If you’re bootstrapped and on a budget, then no. You don’t need one. Most email marketing services have some form of drag & drop email editor to make things easy. These are great for producing clean, simple, hassle-free designs.

Of course, that’s not to diminish the value of having a dedicated email designer, especially for eCommerce. An email designer will help you stand out from the crowd with custom templates. It’s something to consider down the line — or even now if you have the means.

That said, email design doesn’t have to be complicated or technically over your head. You can create stunning and professional marketing campaigns using a drag and drop editor.

6. Write your email copy

You know your goal. You know your target audience. Now, it’s time to build on that foundation.

Your email copy needs to offer value and feature topics that interest your audience. You also need to hone in on your voice and tone.

To write persuasive, engaging email copy, keep these tips in mind:

Ask yourself, “What does my audience need from me? How can I help?”
Imagine you’re writing to one person.
Show your brand personality.
Tell a story.
Write to instil curiosity, starting with the email subject line — more on that below.
Use a conversational tone, i.e., write the way you speak.
Break up the copy with short paragraphs and use bullet points where possible.

The email signature should be the name of a natural person. It is more personal than a faceless brand logo.

Don’t have much copywriting experience? Don’t worry. Writing emails is something you can practice and improve with time.

7. Test your email campaign before sending

Always send a test email before officially hitting send. Small mistakes can easily slip through the cracks and harm your brand image.

Keep your eyes peeled for:

Typos
Forgotten or incorrect links
Text formatting errors

Have some team members proofread and check the test email on both desktop and mobile devices.

If you’re with Sendinblue, you can use the email preview feature to test different screen sizes and email clients.

When everything is good to go, double-check that you’ve selected the correct email list(s).

8. Schedule your campaign for the right time

Be strategic rather than choosing a random day and time to send your emails. Please select a time that makes sense for your audience based on what you know about them.

Most people tend only to visit their inbox a few times each day. Find a time that’ll put you on top of the inbox when subscribers check their emails. It is sure to increase your open rates.

Email marketing campaigns tend to perform better when sent on Tuesdays or Thursdays in the mornings around 10:00 AM or the afternoons around 2:00 PM.

It makes sense: Many people check their emails in the morning when they get to work and after returning from lunch.

But, what works for most may not work best for you. It’s essential to test different times to see the sweet spot with your audience.

Email Marketing Success

1. Never buy email lists

Building an email list can be slow, especially when you’re just starting. Buying a list might seem like a tempting shortcut, but trust us — it’s a terrible idea.

Buying a list will put your business at serious risk because:

In many jurisdictions worldwide, sending unsolicited emails and storing people’s data in your CRM without consent is illegal (think GDPR and CAN-SPAM act).
People are more likely to mark unsolicited emails as spam, damaging your email sender reputation and potentially ending you up on an email blocklist.
Most email marketing services will refuse to work with you because purchased lists can harm the deliverability of other users on shared IP addresses.

And that’s not all. Many email addresses on purchased lists are spam traps. A spam trap is an inactive email address purposely left out in the open to attract spammers.

Because the email address doesn’t belong to anyone, it’s impossible that it opted into any email lists. That way, the ISP knows that whoever contacts this address is a spammer.

In short, don’t buy email lists. Build your list organically — however slowly — and you’ll reap the benefits in the long run.

2. Use double opt-in

As already mentioned, the term ‘opt-in’ refers to the signup process. There are two different types of opt-in for email marketing:

Single opt-in is when the subscriber is added to the email list once the signup form is submitted.
Double opt-in is when you send a confirmation email with a link to each new subscriber. The subscriber must click the link to complete the subscription. Without this verification, they won’t receive emails from you.

Sure, double opt-in adds an extra step between the potential subscriber and your list. But far from being an obstacle.

Double opt-in eliminates misspelt email addresses (which would generate a hard bounce). It also rules out spam traps and proves subscriber consent — a GDPR requirement.

For better email marketing, double opt-in is the way to go.

3. Segment your mailing list

As your email list expands, it’s likely to contain diverse buyer profiles.

List segmentation is the process of dividing your list of subscribers into smaller sub-lists with shared traits. The idea behind this technique is to engage subscribers with more relevant, targeted emails.

Typically, contact lists are segmented by demographic information like age and location and customer information like lead score and purchase history. (This is where having a sales CRM that works with your email marketing tool comes in handy).

To get a head start on segmentation, you can add subscribers to separate lists during signup by asking about their email content and frequency preferences.

4. Personalization

People generally appreciate when brands add personal touches and pay attention to small details. When it comes to making us feel valued and understood as a customer, a little effort goes a long way.

It also rings true for email marketing.

Email personalization is essential to building trusting relationships with prospects and customers.

Here are some simple email personalization ideas that’ll positively impact your open, click-through, and conversion rate.

Use subscribers’ first names in the email subject line and content (“Hey Tom!”).
Consider time zones when scheduling campaigns to maximize the chances of your email being read. Where are the bulk of your subscribers located?
Segment contacts, so that messaging is targeted and relevant.
Use behaviour-triggered emails based on how customers interact with your product/service.

5. Optimize for mobile

61.9% of all emails are opened and read on mobile devices. Make sure your emails display correctly across devices to get the best results.

Depending on the email design capabilities of your ESP, it’s likely that mobile responsiveness is an already built-in feature.

All emails designed in Sendinblue are automatically programmed to fit mobile devices, and you can double-check this using the mobile preview functionality.

6. Optimize email deliverability

Email marketing success hinges on reliable email deliverability.

All-important for email marketers, email deliverability refers to the ability to deliver an email to the inbox.

When all goes according to plan, the email moves past the spam filters and arrives at its destination. When deliverability is compromised, the email lands in the spam folder or, worse, your sender IP is blocklisted by the ISP.

While deliverability often depends on technical factors, there are many non-technical ways to help your email newsletters reach the inbox.

Here are some easy deliverability best practices:

Make sure the email subject line isn’t spammy or overly promotional. If a contact decides your email is spam before even opening it, your deliverability rate will likely suffer.
Keep your subscriber database updated by removing unengaged contacts and static addresses.
Only send to opt-in subscribers. Send emails to someone who’s never heard of you, and they’ll likely report you as spam. It will harm your future deliverability.
Always include an unsubscribe link. Under the GDPR (Europe’s data protection regulation), an individual has the right to dictate how their data is being used. The act of unsubscribing falls entirely within those rights, so this option should always be available.

7. Clean your email list regularly

Keep your database up to date for optimal email deliverability and higher engagement rates.

You got subscribers who’ve dropped off the radar? Send a reactivation campaign or even ask for a second opt-in if someone hasn’t engaged with your emails in at least six months. See if you can get them interested again.

If there’s still no engagement, delete the subscribers from your list.

Sure, it’ll be sad to see them go but better for your deliverability in the long term.

Another important point: Make it easy to unsubscribe with a visible unsubscribe button. If people can’t find the way out, they’re more likely to mark you as spam.

Conclusions

Hopefully, this article has given you a better idea of the world of email marketing. To keep up with the latest tips and tricks, subscribe to our monthly newsletter:

Frequently Asked Questions

How do I build an strategy following email marketing best practices?

This guide is a great way to build the best email marketing strategy and we encourage you to follow it! We also have a great post on how to run a successful email marketing campaign that you should definitely check out. Here’s what you’ll find:

Set a goal for your email campaign
Decide on the types of email you’ll send
Choose your audience segments
Select the right technology
Create eye-catching optins
Plan emails and followups
Craft the perfect subject line
Write your email marketing copy
Design your email
Test and track your email campaign

How often should I send marketing emails?

There’s no hard, fast rule when talking about how often to send marketing emails, so we recommend that you ask your subscribers how often they want to hear from you. You can also do some A/B testing to see what frequency has the best performance.

Generally, you’ll want to reach out to newer subscribers more often since they’re just getting to know you. But, beyond that just send out emails on the schedule you’ve established and no more.

When should I send marketing emails?

Timing is another one that can vary widely depending on your list. Our advice is to experiment with this and see what gives you the best results for your subscribers. You can check out Google Analytics to find out when your subscribers are most active and send your emails at that time.

What email metrics should I track?

The top 3 metrics to track for email marketing are:

Deliverability. Your email deliverability rate is the number of emails that made it successfully to the target recipient’s inbox.
Open Rate. The open rate shows the number of recipients who opened your email.
Click-Through Rate. The click-through rate shows the percentage of subscribers who clicked a link in your email (usually to a landing page on your website).

What is the difference between single opt-in and double opt-in?

Single opt-in means that once a visitor clicks “subscribe” they’re on your list.

Double opt-in means that they click “subscribe” then have to confirm that they subscribed by clicking a link in a confirmation email or other transactional email sent to the email address they provided.

For more info and tips, see our guide on double opt-in vs. single opt-in: which is better for conversions?

Should I be sending email newsletters?

Absolutely! More than 83% of business-to-business (B2B) marketers send email newsletters as part of their content marketing strategy. Email marketing is a very cost-effective way for brands to communicate with their customers and email newsletters are an essential piece of any email marketing strategy.

Learn how to create an email newsletter with our massive guide.

Are There Email Marketing Best Practices for List Building?

Yes! You can find our best practices for building your email list here.

Wrapping Up

We hope this guide has helped you learn how to create an effective email marketing campaign.

In this guide, we shared the following items in detail:

The Importance of Email Marketing
How to Get Started
Growing Your Email List
Choosing The Best Email Marketing Service
How to Segment Your Email List (for Different Audience Demographics)
Improving Your Email Open and Click Rates
Automation with Autoresponders

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